If you want anything added to an ALREADY EXISTING order that is "processing" and not shipped yet, in the Checkout in the Discount Code enter ORDER-ADD-ON and click Apply Coupon. This way, you won't be charged Shipping for the additional order. The orders MUST be placed under the same account name and address, no exceptions. After placing the order, please EMAIL US at info@greatboardgames.ca to let us know your intentions with your order. There is a maximum of THREE (3) orders you may add together before shipping.
NOTE: When you request to have your orders shipped, we will ship ALL your orders that you have on hold with us. No exceptions.
If you want an order to be HELD because you want to add more items later, in the Checkout in the Discount Code enter HOLD-FOR-MORE and click Apply Coupon. Your order will be held and you won't be charged shipping. When you place an order to finish, order as usual. You will be charged shipping and we will ship all "processing" orders under that name and address. The orders MUST be placed under the same account name and address, no exceptions. After placing the order, please EMAIL US at info@greatboardgames.ca to let us know your intentions with your order. There is a maximum of THREE (3) orders you may add together before shipping.
NOTE: If you request a refund for your "HOLD-FOR-MORE" Sale on an item or items that have been removed for possible sale to others and held for you for more than 30 calendar days dating from the sale...Great Boardgames will refund the amount paid, minus a 5% surcharge due to our credit card charges (which are not refunded by the credit card company); our costs incurred for restocking the "sold" items; and sales lost because the items were not available for sale to other customers.
NOTE: YOU MUST HAVE YOUR HELD ORDER SHIPPED WITHIN 6 MONTHS OF PURCHASE.
NOTE: When you request to have your orders shipped, we will ship ALL your orders that you have on hold with us. No exceptions.
Price Changes on Held orders: Please note that, if the price changes on a held order, we do not offer refunds due to price fluctuations.
To preorder an item, send an email to info@greatboardgames.ca and request to preorder an item. We will set up an online widget for you to preorder the item. NOTE: we charge a 5% restocking fee for a cancelled preorder.
If we can order it, we will! Send us an email and we'll see what we can do.
For our competitive shipping charges, please see Shipping Rates.
We take great care in packing your order!
It usually takes between 3 and 5 Business Days (a Business Day is any day that is NOT a holiday or Saturday/Sunday) to ship your order. This varies a bit, depending on the volume of orders ahead of your order, staffing scheduling constraints, and time of year (Christmas can be extremely busy).
Please contact the publisher of the game to obtain the missing components and they will be happy to send you the missing components. If you do not receive communication from the publisher, contact us and we will communicate with the publisher to ensure you receive the missing components.
Yes!
For your Notification List, you will receive an email when we receive that item in stock. You will not receive notifications for items on your Wishlist, it is a working copy for your future orders (or for family, in the case of letting them know what you might want to receive as a gift).
No, there is no way to do this -- so please don't try. Please either finalize your order by paying for it, or cancel the order if you are not sure about something.